▶ 調査レポート

顧客体験管理(CXM)の世界市場2020年:企業別、地域別、種類・用途別

• 英文タイトル:Global Customer Experience Management (CEM) Market 2020 by Company, Regions, Type and Application, Forecast to 2025

GlobalInfoResearchが調査・発行した産業分析レポートです。顧客体験管理(CXM)の世界市場2020年:企業別、地域別、種類・用途別 / Global Customer Experience Management (CEM) Market 2020 by Company, Regions, Type and Application, Forecast to 2025 / D0GIR-03000資料のイメージです。• レポートコード:D0GIR-03000
• 出版社/出版日:GlobalInfoResearch / 2020年9月30日
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レポート概要
本調査レポートでは、顧客体験管理(CXM)の世界市場を広く調査・分析し、今後の市場展望をまとめております。顧客体験管理(CXM)の種類別市場規模(エンタープライズフィードバック管理ソフトウェア、スピーチ分析、テキスト分析、ウェブ分析、その他)、用途別市場規模(金融、小売、医療、IT&通信、製造、政府、エネルギー&ユーティリティ、その他)、地域別市場規模(北米、アメリカ、ヨーロッパ、アジア、中国、日本、東南アジア、南米、中東、アフリカなど)、市場動向、企業別販売量と市場シェアなどの情報を掲載しています。
・市場概要
・企業情報(販売量、市場シェア、製品概要、SWOT分析):IBM、Nokia Networks、Oracle、Adobe Systems、Avaya
・地域別グローバル市場分析 2015年-2020年
・顧客体験管理(CXM)の北米市場(アメリカ、カナダ、メキシコ)
・顧客体験管理(CXM)のヨーロッパ市場(ドイツ、イギリス、フランス、ロシア、イタリア)
・顧客体験管理(CXM)のアジア市場(中国、日本、韓国、インド、東南アジア、オーストラリア)
・顧客体験管理(CXM)の南米市場(ブラジル、アルゼンチン)
・顧客体験管理(CXM)の中東・アフリカ市場(サウジアラビア、トルコ、エジプト、南アフリカ)
・種類別分析:エンタープライズフィードバック管理ソフトウェア、スピーチ分析、テキスト分析、ウェブ分析、その他
・用途別分析:金融、小売、医療、IT&通信、製造、政府、エネルギー&ユーティリティ、その他
・地域別市場規模予測 2021年-2025年
・調査の結果・結論

Market Overview
The global Customer Experience Management (CEM) market size is expected to gain market growth in the forecast period of 2020 to 2025, with a CAGR of 7.2% in the forecast period of 2020 to 2025 and will expected to reach USD 7004.6 million by 2025, from USD 5300.7 million in 2019.

The Customer Experience Management (CEM) market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

Market segmentation
Customer Experience Management (CEM) market is split by Type and by Application. For the period 2015-2025, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.

By Type, Customer Experience Management (CEM) market has been segmented into:
Enterprise Feedback Management Software
Speech Analytics
Text Analytics
Web Analytics
Other Analytics

By Application, Customer Experience Management (CEM) has been segmented into:
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others

Regions and Countries Level Analysis
Regional analysis is another highly comprehensive part of the research and analysis study of the global Customer Experience Management (CEM) market presented in the report. This section sheds light on the sales growth of different regional and country-level Customer Experience Management (CEM) markets. For the historical and forecast period 2015 to 2025, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global Customer Experience Management (CEM) market.

The report offers in-depth assessment of the growth and other aspects of the Customer Experience Management (CEM) market in important countries (regions), including:
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Australia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Competitive Landscape and Customer Experience Management (CEM) Market Share Analysis
Customer Experience Management (CEM) competitive landscape provides details by vendors, including company overview, company total revenue (financials), market potential, global presence, Customer Experience Management (CEM) sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the Customer Experience Management (CEM) sales, revenue and market share for each player covered in this report.

The major players covered in Customer Experience Management (CEM) are:
IBM
Nokia Networks
Oracle
Adobe Systems
Avaya

レポート目次

Table of Contents

1 Customer Experience Management (CEM) Market Overview
1.1 Product Overview and Scope of Customer Experience Management (CEM)
1.2 Classification of Customer Experience Management (CEM) by Type
1.2.1 Global Customer Experience Management (CEM) Revenue by Type: 2015 VS 2019 VS 2025
1.2.2 Global Customer Experience Management (CEM) Revenue Market Share by Type in 2019
1.2.3 Enterprise Feedback Management Software
1.2.4 Speech Analytics
1.2.5 Text Analytics
1.2.6 Web Analytics
1.2.7 Other Analytics
1.3 Global Customer Experience Management (CEM) Market by Application
1.3.1 Overview: Global Customer Experience Management (CEM) Revenue by Application: 2015 VS 2019 VS 2025
1.3.2 BFSI
1.3.3 Retail
1.3.4 Healthcare
1.3.5 IT & Telecom
1.3.6 Manufacturing
1.3.7 Government
1.3.8 Energy & Utilities
1.3.9 Others
1.4 Global Customer Experience Management (CEM) Market by Regions
1.4.1 Global Customer Experience Management (CEM) Market Size by Regions: 2015 VS 2019 VS 2025
1.4.2 Global Market Size of Customer Experience Management (CEM) (2015-2025)
1.4.3 North America (USA, Canada and Mexico) Customer Experience Management (CEM) Status and Prospect (2015-2025)
1.4.4 Europe (Germany, France, UK, Russia and Italy) Customer Experience Management (CEM) Status and Prospect (2015-2025)
1.4.5 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Experience Management (CEM) Status and Prospect (2015-2025)
1.4.6 South America (Brazil, Argentina, Colombia) Customer Experience Management (CEM) Status and Prospect (2015-2025)
1.4.7 Middle East & Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Experience Management (CEM) Status and Prospect (2015-2025)
2 Company Profiles
2.1 IBM
2.1.1 IBM Details
2.1.2 IBM Major Business and Total Revenue (Financial Highlights) Analysis
2.1.3 IBM SWOT Analysis
2.1.4 IBM Product and Services
2.1.5 IBM Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2018-2019)
2.2 Nokia Networks
2.2.1 Nokia Networks Details
2.2.2 Nokia Networks Major Business and Total Revenue (Financial Highlights) Analysis
2.2.3 Nokia Networks SWOT Analysis
2.2.4 Nokia Networks Product and Services
2.2.5 Nokia Networks Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2018-2019)
2.3 Oracle
2.3.1 Oracle Details
2.3.2 Oracle Major Business and Total Revenue (Financial Highlights) Analysis
2.3.3 Oracle SWOT Analysis
2.3.4 Oracle Product and Services
2.3.5 Oracle Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2018-2019)
2.4 Adobe Systems
2.4.1 Adobe Systems Details
2.4.2 Adobe Systems Major Business and Total Revenue (Financial Highlights) Analysis
2.4.3 Adobe Systems SWOT Analysis
2.4.4 Adobe Systems Product and Services
2.4.5 Adobe Systems Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2018-2019)
2.5 Avaya
2.5.1 Avaya Details
2.5.2 Avaya Major Business and Total Revenue (Financial Highlights) Analysis
2.5.3 Avaya SWOT Analysis
2.5.4 Avaya Product and Services
2.5.5 Avaya Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2018-2019)
3 Market Competition, by Players
3.1 Global Customer Experience Management (CEM) Revenue and Share by Players (2015-2020)
3.2 Market Concentration Rate
3.2.1 Top 5 Customer Experience Management (CEM) Players Market Share
3.2.2 Top 10 Customer Experience Management (CEM) Players Market Share
3.3 Market Competition Trend
4 Market Size by Regions
4.1 Global Customer Experience Management (CEM) Revenue and Market Share by Regions
4.2 North America Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
4.3 Europe Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
4.4 Asia-Pacific Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
4.5 South America Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
5 North America Customer Experience Management (CEM) Revenue by Countries
5.1 North America Customer Experience Management (CEM) Revenue by Countries (2015-2020)
5.2 USA Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
5.3 Canada Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
5.4 Mexico Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
6 Europe Customer Experience Management (CEM) Revenue by Countries
6.1 Europe Customer Experience Management (CEM) Revenue by Countries (2015-2020)
6.2 Germany Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
6.3 UK Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
6.4 France Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
6.5 Russia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
6.6 Italy Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
7 Asia-Pacific Customer Experience Management (CEM) Revenue by Countries
7.1 Asia-Pacific Customer Experience Management (CEM) Revenue by Countries (2015-2020)
7.2 China Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
7.3 Japan Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
7.4 Korea Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
7.5 India Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
7.6 Southeast Asia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
8 South America Customer Experience Management (CEM) Revenue by Countries
8.1 South America Customer Experience Management (CEM) Revenue by Countries (2015-2020)
8.2 Brazil Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
8.3 Argentina Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
9 Middle East & Africa Revenue Customer Experience Management (CEM) by Countries
9.1 Middle East & Africa Customer Experience Management (CEM) Revenue by Countries (2015-2020)
9.2 Saudi Arabia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
9.3 UAE Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
9.4 Egypt Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
9.5 South Africa Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
10 Market Size Segment by Type
10.1 Global Customer Experience Management (CEM) Revenue and Market Share by Type (2015-2020)
10.2 Global Customer Experience Management (CEM) Market Forecast by Type (2019-2024)
10.3 Enterprise Feedback Management Software Revenue Growth Rate (2015-2025)
10.4 Speech Analytics Revenue Growth Rate (2015-2025)
10.5 Text Analytics Revenue Growth Rate (2015-2025)
10.6 Web Analytics Revenue Growth Rate (2015-2025)
10.7 Other Analytics Revenue Growth Rate (2015-2025)
11 Global Customer Experience Management (CEM) Market Segment by Application
11.1 Global Customer Experience Management (CEM) Revenue Market Share by Application (2015-2020)
11.2 Customer Experience Management (CEM) Market Forecast by Application (2019-2024)
11.3 BFSI Revenue Growth (2015-2020)
11.4 Retail Revenue Growth (2015-2020)
11.5 Healthcare Revenue Growth (2015-2020)
11.6 IT & Telecom Revenue Growth (2015-2020)
11.7 Manufacturing Revenue Growth (2015-2020)
11.8 Government Revenue Growth (2015-2020)
11.9 Energy & Utilities Revenue Growth (2015-2020)
11.10 Others Revenue Growth (2015-2020)
12 Global Customer Experience Management (CEM) Market Size Forecast (2021-2025)
12.1 Global Customer Experience Management (CEM) Market Size Forecast (2021-2025)
12.2 Global Customer Experience Management (CEM) Market Forecast by Regions (2021-2025)
12.3 North America Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
12.4 Europe Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
12.5 Asia-Pacific Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
12.6 South America Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
12.7 Middle East & Africa Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
14.3 Disclaimer
14.4 About US

List of Tables

Table 1. Global Customer Experience Management (CEM) Revenue (USD Million) by Type: 2015 VS 2019 VS 2025
Table 2. Breakdown of Customer Experience Management (CEM) by Company Type (Tier 1, Tier 2 and Tier 3)
Table 3. Global Customer Experience Management (CEM) Revenue (USD Million) by Application: 2015 VS 2019 VS 2025
Table 4. Global Market Customer Experience Management (CEM) Revenue (Million USD) Comparison by Regions 2015-2025
Table 5. IBM Corporate Information, Location and Competitors
Table 6. IBM Customer Experience Management (CEM) Major Business
Table 7. IBM Customer Experience Management (CEM) Total Revenue (USD Million) (2017-2018)
Table 8. IBM SWOT Analysis
Table 9. IBM Customer Experience Management (CEM) Product and Solutions
Table 10. IBM Customer Experience Management (CEM) Revenue (USD Million), Gross Margin and Market Share (2018-2019)
Table 11. Nokia Networks Corporate Information, Location and Competitors
Table 12. Nokia Networks Customer Experience Management (CEM) Major Business
Table 13. Nokia Networks Customer Experience Management (CEM) Total Revenue (USD Million) (2018-2019)
Table 14. Nokia Networks SWOT Analysis
Table 15. Nokia Networks Customer Experience Management (CEM) Product and Solutions
Table 16. Nokia Networks Customer Experience Management (CEM) Revenue (USD Million), Gross Margin and Market Share (2018-2019)
Table 17. Oracle Corporate Information, Location and Competitors
Table 18. Oracle Customer Experience Management (CEM) Major Business
Table 19. Oracle Customer Experience Management (CEM) Total Revenue (USD Million) (2017-2018)
Table 20. Oracle SWOT Analysis
Table 21. Oracle Customer Experience Management (CEM) Product and Solutions
Table 22. Oracle Customer Experience Management (CEM) Revenue (USD Million), Gross Margin and Market Share (2018-2019)
Table 23. Adobe Systems Corporate Information, Location and Competitors
Table 24. Adobe Systems Customer Experience Management (CEM) Major Business
Table 25. Adobe Systems Customer Experience Management (CEM) Total Revenue (USD Million) (2017-2018)
Table 26. Adobe Systems SWOT Analysis
Table 27. Adobe Systems Customer Experience Management (CEM) Product and Solutions
Table 28. Adobe Systems Customer Experience Management (CEM) Revenue (USD Million), Gross Margin and Market Share (2018-2019)
Table 29. Avaya Corporate Information, Location and Competitors
Table 30. Avaya Customer Experience Management (CEM) Major Business
Table 31. Avaya Customer Experience Management (CEM) Total Revenue (USD Million) (2017-2018)
Table 32. Avaya SWOT Analysis
Table 33. Avaya Customer Experience Management (CEM) Product and Solutions
Table 34. Avaya Customer Experience Management (CEM) Revenue (USD Million), Gross Margin and Market Share (2018-2019)
Table 35. Global Customer Experience Management (CEM) Revenue (Million USD) by Players (2015-2020)
Table 36. Global Customer Experience Management (CEM) Revenue Share by Players (2015-2020)
Table 37. Global Customer Experience Management (CEM) Revenue (Million USD) by Regions (2015-2020)
Table 38. Global Customer Experience Management (CEM) Revenue Market Share by Regions (2015-2020)
Table 39. North America Customer Experience Management (CEM) Revenue by Countries (2015-2020)
Table 40. North America Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Table 41. Europe Customer Experience Management (CEM) Revenue (Million USD) by Countries (2015-2020)
Table 42. Asia-Pacific Customer Experience Management (CEM) Revenue (Million USD) by Countries (2015-2020)
Table 43. South America Customer Experience Management (CEM) Revenue by Countries (2015-2020)
Table 44. South America Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Table 45. Middle East and Africa Customer Experience Management (CEM) Revenue (Million USD) by Countries (2015-2020)
Table 46. Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Table 47. Global Customer Experience Management (CEM) Revenue (Million USD) by Type (2015-2020)
Table 48. Global Customer Experience Management (CEM) Revenue Share by Type (2015-2020)
Table 49. Global Customer Experience Management (CEM) Revenue Forecast by Type (2021-2025)
Table 50. Global Customer Experience Management (CEM) Revenue by Application (2015-2020)
Table 51. Global Customer Experience Management (CEM) Revenue Share by Application (2015-2020)
Table 52. Global Customer Experience Management (CEM) Revenue Forecast by Application (2021-2025)
Table 53. Global Customer Experience Management (CEM) Revenue (Million USD) Forecast by Regions (2021-2025)
List of Figures
Figure 1. Customer Experience Management (CEM) Picture
Figure 2. Global Customer Experience Management (CEM) Revenue Market Share by Type in 2019
Figure 3. Enterprise Feedback Management Software Picture
Figure 4. Speech Analytics Picture
Figure 5. Text Analytics Picture
Figure 6. Web Analytics Picture
Figure 7. Other Analytics Picture
Figure 8. Customer Experience Management (CEM) Revenue Market Share by Application in 2019
Figure 9. BFSI Picture
Figure 10. Retail Picture
Figure 11. Healthcare Picture
Figure 12. IT & Telecom Picture
Figure 13. Manufacturing Picture
Figure 14. Government Picture
Figure 15. Energy & Utilities Picture
Figure 16. Others Picture
Figure 17. Global Customer Experience Management (CEM) Revenue (USD Million) and Growth Rate (2015-2025)
Figure 18. North America Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 19. Europe Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 20. Asia-Pacific Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 21. South America Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 22. Middle East and Africa Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 23. Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2015-2025)
Figure 24. Global Customer Experience Management (CEM) Revenue Share by Players in 2019
Figure 25. Global Top 5 Players Customer Experience Management (CEM) Revenue Market Share in 2019
Figure 26. Global Top 10 Players Customer Experience Management (CEM) Revenue Market Share in 2019
Figure 27. Key Players Market Share Trend
Figure 28. Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (%) (2015-2020)
Figure 29. Global Customer Experience Management (CEM) Revenue Market Share by Regions (2015-2020)
Figure 30. Global Customer Experience Management (CEM) Revenue Market Share by Regions in 2018
Figure 31. North America Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 32. Europe Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 33. Asia-Pacific Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 34. South America Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 35. Middle East and Africa Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 36. North America Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Figure 37. North America Customer Experience Management (CEM) Revenue Market Share by Countries in 2019
Figure 38. USA Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 39. Canada Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 40. Mexico Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 41. Europe Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Figure 42. Europe Customer Experience Management (CEM) Revenue Market Share by Countries in 2019
Figure 43. Germany Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 44. UK Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 45. France Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 46. Russia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 47. Italy Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 48. Asia-Pacific Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Figure 49. Asia-Pacific Customer Experience Management (CEM) Revenue Market Share by Countries in 2019
Figure 50. China Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 51. Japan Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 52. Korea Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 53. India Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 54. Southeast Asia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 55. South America Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Figure 56. South America Customer Experience Management (CEM) Revenue Market Share by Countries in 2019
Figure 57. Brazil Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 58. Argentina Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 59. Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries (2015-2020)
Figure 60. Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries in 2019
Figure 61. Saudi Arabia Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 62. UAE Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 63. Egypt Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 64. South Africa Customer Experience Management (CEM) Revenue and Growth Rate (2015-2020)
Figure 65. Global Customer Experience Management (CEM) Revenue Share by Type (2015-2020)
Figure 66. Global Customer Experience Management (CEM) Revenue Share by Type in 2019
Figure 67. Global Customer Experience Management (CEM) Market Share Forecast by Type (2021-2025)
Figure 68. Global Enterprise Feedback Management Software Revenue Growth Rate (2015-2020)
Figure 69. Global Speech Analytics Revenue Growth Rate (2015-2020)
Figure 70. Global Text Analytics Revenue Growth Rate (2015-2020)
Figure 71. Global Web Analytics Revenue Growth Rate (2015-2020)
Figure 72. Global Other Analytics Revenue Growth Rate (2015-2020)
Figure 73. Global Customer Experience Management (CEM) Revenue Share by Application (2015-2020)
Figure 74. Global Customer Experience Management (CEM) Revenue Share by Application in 2019
Figure 75. Global Customer Experience Management (CEM) Market Share Forecast by Application (2021-2025)
Figure 76. Global BFSI Revenue Growth Rate (2015-2020)
Figure 77. Global Retail Revenue Growth Rate (2015-2020)
Figure 78. Global Healthcare Revenue Growth Rate (2015-2020)
Figure 79. Global IT & Telecom Revenue Growth Rate (2015-2020)
Figure 80. Global Manufacturing Revenue Growth Rate (2015-2020)
Figure 81. Global Government Revenue Growth Rate (2015-2020)
Figure 82. Global Energy & Utilities Revenue Growth Rate (2015-2020)
Figure 83. Global Others Revenue Growth Rate (2015-2020)
Figure 84. Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate Forecast (2021-2025)
Figure 85. Global Customer Experience Management (CEM) Revenue (Million USD) Forecast by Regions (2021-2025)
Figure 86. Global Customer Experience Management (CEM) Revenue Market Share Forecast by Regions (2021-2025)
Figure 87. North America Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
Figure 88. Europe Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
Figure 89. Asia-Pacific Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
Figure 90. South America Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
Figure 91. Middle East and Africa Customer Experience Management (CEM) Revenue Market Forecast (2021-2025)
Figure 92. Sales Channel: Direct Channel vs Indirect Channel